The customs check export goods some time, Then we will inform importer once it happen.The goods will be delayed for short time , Hope importers can understand. As goverment action,The supplier and express company can't control it. But Supplier and express company are responsible to deal with it and let goods release Asap.
if the "clearance event" happen at destination, The importer(company or personal consignee) have duty to deal it. Please contact local express company to help clearance or cooperate with local clearance agency to solve it.
Importer have duty to pay tariff to Local goverment.The tariff rate based on policy of destination country. The supplier and Express company will not afford any fee.
if importer have no legal import document result in the goods return to origin, Then importer will afford all fee.